How do I care for my goods?
If you have any specific queries please email us and we will get back to you as soon as possible. Standard Candle care for our goods includes:
1. keep the wick centered for best burning performance
2. Trim wick to about 5mm before use each time,
3. To maximise performance, burn candle for 3-4 hours at a time
How secure is your website?
As safe as it can possibly be. Each payment goes through a secure payment gateway via Paypal and all your details are kept completely confidential.
How long will my order take to arrive?
As outlined on the Shipping information page. Domestic orders within New Zealand will take 4 - 6 working days and international orders will take within 4 - 8 standard working days. (We do not ship on weekends or holidays)
Can I cancel my order?
Once orders have been made they can be cancelled if we get a confirmation email to cancel within 24 hours of purchase time.